Guest agreement  ·  Terms of Service

The agreement behind every Everyday Luxury stay.

A working contract written so guests know what is promised, what is asked of them, and where to find the answer when plans move.

A stay is a trust trade. The home, the host, and the guest each carry part of it.

These terms are not a script designed to win an argument. They are the working language we wrote so a guest can match the right policy to the right home before booking, and so the team can act quickly when something on the ground needs an answer. Read once, save the link, ask early when plans are still soft.

Where a property-level rule is narrower or stricter than the language on this page, the property-level rule governs that stay. The reservation confirmation is the binding record of dates, fees, and approvals.

We invest in the same homes we manage. The standard on this page is the one we hold for ourselves.

A working agreement

What we promise. What you promise back.

Our commitment

Everyday Luxury will

  • Deliver each home professionally cleaned and operationally inspected before arrival.
  • Respond to a reported issue inside the stay window, with a real person on the line.
  • Honor the policy family and confirmation in force at the time the reservation was made.
  • Treat reservation, identity, and payment information with the care expected of a hospitality operator of record.

Your commitment

As the guest of record you will

  • Keep occupancy, conduct, and home rules inside the limits of the booked property.
  • Tell the team early when plans, guest counts, or arrival timing change.
  • Notify the office during the stay if anything is off, so we have time to make it right.
  • Cover flagrant damage, missing contents, and excess cleaning beyond a standard turnover.

Plain English

A few situations that come up more often than you would think.

Quick answers in everyday language. The full rule for each lives in the chapter below, and the booking confirmation has the exact figures for your reservation.

14 of 10

i.

A flight cancels at the gate.

Tell the team as early as you can. Refunds depend on the policy family of the booked home and whether trip insurance was added at booking. Late changes to arrival do not extend the stay.

ii.

A system fails mid-stay.

Call the office while you are still in the home. We will make a reasonable effort to repair or replace. The published terms do not refund cable, internet, HVAC, pool, or spa interruptions on their own.

iii.

Your guest count changes.

Ask before arrival so the home can be prepared correctly. Arriving over the booked occupancy without written approval can lead to eviction without refund.

iv.

A neighbour reports noise.

There is a No Tolerance Policy for excessive noise, parties, and disturbance. Confirmed violations can end the stay immediately and trigger added charges.

v.

Construction or city work nearby.

We notify guests ahead of time when we know about scheduled work near a home. Some of it lands without warning. Construction crews, utility work, or a neighbour's project is a normal part of life on a street and is not a basis for a refund.

vi.

Wildfire smoke or an air-quality alert.

California air can shift in a single afternoon. We will share what we know about local conditions, but smoke, ash, and AQI changes are acts of nature and do not refund the stay on their own.

vii.

A power outage in the area.

Outages happen across the desert in summer and Tahoe in winter. Crews work the issue on the utility's timeline, not ours. We will help you stay informed; outages are not a basis for a refund.

viii.

A nearby festival or event lifts the traffic and noise.

Coachella, Stagecoach, the BNP Paribas Open, and similar events lift the energy of an entire valley. The published terms do not refund for elevated traffic, parking, or ambient noise tied to public events.

ix.

You want to extend mid-stay.

Ask early. Extensions depend on the next reservation on the calendar, the cleaning window, and any property-level minimums. If we can hold the home, we will write up the extension and add the nights to the reservation of record.

x.

You'd like to leave a few days early.

Tell the team so the home can be turned and secured. Early departure does not change the figures on the reservation. Unused nights are non-refundable once the cancellation deadline has passed.

Agreement overview

The site terms set the baseline. The booked home and reservation details complete the contract.

By booking with Everyday Luxury, the guest accepts the published terms, the reservation-specific payment schedule, the property rules shown during checkout, and any written approvals issued before arrival.

  • The reservation confirmation and billing schedule issued for the specific stay.
  • The rules, occupancy limits, and operational notes tied to the booked property.
  • Any approved exceptions, such as pet approval or arrival adjustments, confirmed in writing before the stay.
  • The requirement that guests notify management promptly when an issue arises during occupancy.

Note. This page is a guide to the published terms. It does not replace the exact dates, fees, or disclosures shown in the reservation flow for the specific home you reserve.

Reservation identity & payment

For legal and accounting purposes, the booking guest should also be the cardholder of record.

  • The person placing the reservation is the guest of record and remains the primary point of contact for changes, cancellations, policy discussions, and damage issues.
  • All additional travelers are treated as the guest’s invitees, and the guest of record remains responsible for their conduct and compliance.
  • Credit card payments are processed as Everyday Luxury.
  • If a payment is disputed, the published terms state that a $100 dispute processing fee may be assessed.

If a group coordinator, assistant, or family member is helping with logistics, keep the guest of record and the payment method aligned, then let the team know early if anyone else needs to receive operational updates.

Trip insurance

Trip protection changes the conversation when plans move late.

Everyday Luxury works with Rental Guardian to offer optional trip insurance and a cancel-for-any-reason pathway that can extend flexibility up to forty-eight hours before check-in when that waiver is purchased at the time of booking. If the waiver appears on the reservation breakdown, those insurance terms sit alongside the owner cancellation policy.

If optional coverage is not purchased, the owner cancellation policy for the property family is enforced. Rental Guardian questions and claims are directed to +1 (888) 885-5550 and the policy documentation provided at purchase.

Important. Trip insurance is optional, not automatic. Read the carrier documentation carefully because limitations, exclusions, and claim procedures are set by the insurance provider.

Cancellation policy

Different homes carry different cancellation timing. The exact window for your stay shows up the moment you choose dates.

Our portfolio carries several cancellation families. Each home is assigned to one based on its destination, the typical length of a stay there, and the operating model behind the property. There is no single rule that fits all of them, and we do not paraphrase the figures here because the cancellation policy page is the canonical source we update whenever the terms change.

Auto-display at booking. The cleanest way to see the policy that applies to your specific stay is to choose your check-in and check-out dates on the property page. The cancellation timing displays automatically alongside the price breakdown before you confirm the reservation.

Open the full cancellation policy Browse every cancellation family in detail.

Unused nights are generally non-refundable once the cancellation deadline for the booked home has passed. Cleaning-fee handling and the roughly three-percent processing fee vary by family. The cancellation policy page covers each in full.

Long stays & deposits

Longer desert stays carry a separate utility-deposit structure.

For stays of 28 nights or longer in the California desert, the published terms require a $2,000 refundable utility deposit. Guests receive a $500 utility credit, and gas and electricity above $500 total per month may be charged against the deposit.

Properties are inspected before and after the stay. Guests agree to pay for flagrant damage, missing contents, and excess cleaning beyond standard turnover. Those costs may be deducted from the applicable security or utility deposit where permitted.

Guest conduct & occupancy

Occupancy, noise, and conduct rules are enforced as hospitality rules, not suggestions.

  • Only the number of people stated on the reservation may occupy the premises unless written approval is granted in advance.
  • The rental is not intended for parties or gatherings beyond those who have paid to occupy the property.
  • Excessive noise, music, illegal activity, or other policy violations can lead to eviction without refund and may trigger additional charges.
  • Changes in guest count after arrival do not create exceptions or refunds. Update the team before arrival so the home can be prepared correctly.
  • The published terms expressly include a No Tolerance Policy for excessive noise, parties, and disturbance to neighbors.

Arrival, departure & home care

Operational timing and home care begin before the first suitcase comes through the door.

Arrival & departure

  • Check-in begins no earlier than 4:00 PM.
  • Check-out is no later than 10:00 AM.
  • Early or late access is fee-based, subject to approval, generally unavailable in peak.
  • Reservation issues are addressed within 48 hours of contact.

Cleaning, pets, smoking, items

  • Excess cleaning beyond standard turnover may be charged back.
  • Pets are allowed only at approved homes; cats are not allowed at any.
  • Smoking is not permitted at any property.
  • Lost items: $25 minimum handling + shipping; unclaimed beyond 30 days may be donated or sold.

Systems, weather & unavailability

Operational problems should be reported immediately, but not every interruption creates a refund right.

  • If there are concerns or issues on arrival, contact the office immediately. No refund or consideration is given unless management is notified during the stay and given adequate time to respond.
  • If the premises become unavailable for reasons beyond management’s control, management may substitute a comparable property or cancel the agreement and refund the payments made.
  • Refunds are not issued for acts of nature such as weather, road conditions, snow, power outages, forest fires, or similar events beyond control.
  • There are no refunds for cable, internet, satellite, streaming, HVAC, pool, spa, or other system failures, although management will make a reasonable effort to repair or replace.
  • Construction, public events, wildfire smoke, utility interruptions, and similar unforeseen occurrences may affect the stay without creating an automatic refund right.

If the booked home includes a pool or spa, heating is typically on demand. Pool heating commonly ranges from $100 to $250, may not exceed 83 degrees, and should never be altered directly by guests.

Photography, reviews & likenesses

Property imagery and posted reviews belong to the record of the home.

Everyday Luxury reserves the right to use property photography, video, and ambient interior imagery captured during routine operation, marketing shoots, and approved photo sessions. Imagery is intended to represent the home, not its individual guests.

Guest-submitted reviews and testimonials voluntarily shared with Everyday Luxury may be republished on the website, in marketing material, and in third-party listings, with attribution limited to first name and city unless the guest opts in to a fuller credit. A guest may withdraw a previously published review by writing to the address in chapter 12.

If a guest does not want incidental likenesses captured during a booked stay, please notify the team in advance so any planned imagery work is rescheduled or relocated.

Communication of record

The written record is the email address and phone number on the reservation.

Operational notices, approvals, and changes are sent to the email address and phone number on the booking confirmation. SMS replies and email replies from the guest of record form part of the binding written record. Verbal conversations are confirmed in writing whenever a decision turns on them.

This page is updated periodically. The footer of every chapter shows the version date in force at publication. If a reservation predates the current version, the language in force at the time of booking still governs that stay. Prior versions are available on request.

Update history. Version April 2026 introduced the canonical-source link to the cancellation policy page, the reciprocity preface, the plain-English scenarios, the photography section, and the dispute, governing-law, and severability clauses below.

Disputes & governing law

A clear path when something needs to be resolved formally.

  • Governing law. This agreement is governed by the laws of the State of California, without regard to its conflict-of-laws principles.
  • Venue. The exclusive venue for any unresolved dispute is the state and federal courts located in Riverside County, California, unless mandatory law requires otherwise.
  • Informal resolution first. The guest agrees to contact Everyday Luxury in writing and allow 30 days for an informal resolution before filing a claim.
  • Severability. If any provision of this agreement is held unenforceable, the remaining provisions remain in full force and effect.
  • Entire agreement. The published terms, the reservation confirmation, the property rules, and any written approvals together form the entire agreement between the guest and Everyday Luxury for the booked stay.

Indemnity & contact

Use of the property is at the guest’s own risk, and the agreement includes broad hold-harmless and indemnity language.

The published terms state that Everyday Luxury and property owners do not guarantee suitability for a particular purpose and are not responsible for injury, allergic reactions, losses, or inconvenience arising from guest use, malfunction, natural events, or conditions beyond management control. By booking and occupying the property, guests and invitees agree to hold Everyday Luxury and property owners harmless to the fullest extent described in the published agreement.

Everyday Luxury Inc.

Practical next step

  • Confirm dates, guest count, and pet approval before booking.
  • Save the reservation confirmation email.
  • Read the property rules during checkout.
  • Ask early. Written records made early are easier to honor later.

Defined terms

Read across the strip. The full meaning sits in the chapter where the term first appears.

Guest of record the booking guest and primary contact Reservation the confirmed stay, dates, fees, and approvals Property family the cancellation group a home belongs to Utility deposit $2,000 refundable, long-stay desert only Approved exception a written variance issued before arrival Communication of record the email and phone on the booking Premises the booked home and its assigned grounds

Accessibility

Our homes are existing private residences. Step counts, doorway widths, and bathroom configurations vary from property to property. Tell us what you need before booking and the team will identify which homes can accommodate it. Where a feature is not present, we will say so plainly so a reservation is never built on a guess.

Before you reserve

Ask the question while the options are still open.

Guest-count changes, pet approvals, long-stay structures, and destination-specific timing are easiest to solve while the written record is still being formed.