i.
A flight cancels at the gate.
Tell the team as early as you can. Refunds depend on the policy family of the booked home and whether trip insurance was added at booking. Late changes to arrival do not extend the stay.
Guest agreement · Terms of Service
A working contract written so guests know what is promised, what is asked of them, and where to find the answer when plans move.
These terms are not a script designed to win an argument. They are the working language we wrote so a guest can match the right policy to the right home before booking, and so the team can act quickly when something on the ground needs an answer. Read once, save the link, ask early when plans are still soft.
Where a property-level rule is narrower or stricter than the language on this page, the property-level rule governs that stay. The reservation confirmation is the binding record of dates, fees, and approvals.
We invest in the same homes we manage. The standard on this page is the one we hold for ourselves.
A working agreement
Our commitment
Your commitment
Plain English
Quick answers in everyday language. The full rule for each lives in the chapter below, and the booking confirmation has the exact figures for your reservation.
i.
Tell the team as early as you can. Refunds depend on the policy family of the booked home and whether trip insurance was added at booking. Late changes to arrival do not extend the stay.
ii.
Call the office while you are still in the home. We will make a reasonable effort to repair or replace. The published terms do not refund cable, internet, HVAC, pool, or spa interruptions on their own.
iii.
Ask before arrival so the home can be prepared correctly. Arriving over the booked occupancy without written approval can lead to eviction without refund.
iv.
There is a No Tolerance Policy for excessive noise, parties, and disturbance. Confirmed violations can end the stay immediately and trigger added charges.
v.
We notify guests ahead of time when we know about scheduled work near a home. Some of it lands without warning. Construction crews, utility work, or a neighbour's project is a normal part of life on a street and is not a basis for a refund.
vi.
California air can shift in a single afternoon. We will share what we know about local conditions, but smoke, ash, and AQI changes are acts of nature and do not refund the stay on their own.
vii.
Outages happen across the desert in summer and Tahoe in winter. Crews work the issue on the utility's timeline, not ours. We will help you stay informed; outages are not a basis for a refund.
viii.
Coachella, Stagecoach, the BNP Paribas Open, and similar events lift the energy of an entire valley. The published terms do not refund for elevated traffic, parking, or ambient noise tied to public events.
ix.
Ask early. Extensions depend on the next reservation on the calendar, the cleaning window, and any property-level minimums. If we can hold the home, we will write up the extension and add the nights to the reservation of record.
x.
Tell the team so the home can be turned and secured. Early departure does not change the figures on the reservation. Unused nights are non-refundable once the cancellation deadline has passed.
Agreement overview
By booking with Everyday Luxury, the guest accepts the published terms, the reservation-specific payment schedule, the property rules shown during checkout, and any written approvals issued before arrival.
Note. This page is a guide to the published terms. It does not replace the exact dates, fees, or disclosures shown in the reservation flow for the specific home you reserve.
Reservation identity & payment
If a group coordinator, assistant, or family member is helping with logistics, keep the guest of record and the payment method aligned, then let the team know early if anyone else needs to receive operational updates.
Trip insurance
Everyday Luxury works with Rental Guardian to offer optional trip insurance and a cancel-for-any-reason pathway that can extend flexibility up to forty-eight hours before check-in when that waiver is purchased at the time of booking. If the waiver appears on the reservation breakdown, those insurance terms sit alongside the owner cancellation policy.
If optional coverage is not purchased, the owner cancellation policy for the property family is enforced. Rental Guardian questions and claims are directed to +1 (888) 885-5550 and the policy documentation provided at purchase.
Important. Trip insurance is optional, not automatic. Read the carrier documentation carefully because limitations, exclusions, and claim procedures are set by the insurance provider.
Cancellation policy
Our portfolio carries several cancellation families. Each home is assigned to one based on its destination, the typical length of a stay there, and the operating model behind the property. There is no single rule that fits all of them, and we do not paraphrase the figures here because the cancellation policy page is the canonical source we update whenever the terms change.
Auto-display at booking. The cleanest way to see the policy that applies to your specific stay is to choose your check-in and check-out dates on the property page. The cancellation timing displays automatically alongside the price breakdown before you confirm the reservation.
Unused nights are generally non-refundable once the cancellation deadline for the booked home has passed. Cleaning-fee handling and the roughly three-percent processing fee vary by family. The cancellation policy page covers each in full.
Long stays & deposits
For stays of 28 nights or longer in the California desert, the published terms require a $2,000 refundable utility deposit. Guests receive a $500 utility credit, and gas and electricity above $500 total per month may be charged against the deposit.
Properties are inspected before and after the stay. Guests agree to pay for flagrant damage, missing contents, and excess cleaning beyond standard turnover. Those costs may be deducted from the applicable security or utility deposit where permitted.
Guest conduct & occupancy
Arrival, departure & home care
Arrival & departure
Cleaning, pets, smoking, items
Systems, weather & unavailability
If the booked home includes a pool or spa, heating is typically on demand. Pool heating commonly ranges from $100 to $250, may not exceed 83 degrees, and should never be altered directly by guests.
Photography, reviews & likenesses
Everyday Luxury reserves the right to use property photography, video, and ambient interior imagery captured during routine operation, marketing shoots, and approved photo sessions. Imagery is intended to represent the home, not its individual guests.
Guest-submitted reviews and testimonials voluntarily shared with Everyday Luxury may be republished on the website, in marketing material, and in third-party listings, with attribution limited to first name and city unless the guest opts in to a fuller credit. A guest may withdraw a previously published review by writing to the address in chapter 12.
If a guest does not want incidental likenesses captured during a booked stay, please notify the team in advance so any planned imagery work is rescheduled or relocated.
Communication of record
Operational notices, approvals, and changes are sent to the email address and phone number on the booking confirmation. SMS replies and email replies from the guest of record form part of the binding written record. Verbal conversations are confirmed in writing whenever a decision turns on them.
This page is updated periodically. The footer of every chapter shows the version date in force at publication. If a reservation predates the current version, the language in force at the time of booking still governs that stay. Prior versions are available on request.
Update history. Version April 2026 introduced the canonical-source link to the cancellation policy page, the reciprocity preface, the plain-English scenarios, the photography section, and the dispute, governing-law, and severability clauses below.
Disputes & governing law
Indemnity & contact
The published terms state that Everyday Luxury and property owners do not guarantee suitability for a particular purpose and are not responsible for injury, allergic reactions, losses, or inconvenience arising from guest use, malfunction, natural events, or conditions beyond management control. By booking and occupying the property, guests and invitees agree to hold Everyday Luxury and property owners harmless to the fullest extent described in the published agreement.
Everyday Luxury Inc.
Practical next step
Defined terms
Read across the strip. The full meaning sits in the chapter where the term first appears.
Accessibility
Our homes are existing private residences. Step counts, doorway widths, and bathroom configurations vary from property to property. Tell us what you need before booking and the team will identify which homes can accommodate it. Where a feature is not present, we will say so plainly so a reservation is never built on a guess.
Last updated: April 29, 2026
Before you reserve
Guest-count changes, pet approvals, long-stay structures, and destination-specific timing are easiest to solve while the written record is still being formed.